JAM General Policies

At JAM Designs, we are committed to providing our customers with high-quality Natural Wellness products and exceptional service. Your satisfaction is our top priority.

To ensure you are fully satisfied with your purchase, we offer the following guarantee:

Satisfaction Guarantee Period:

If you are not completely satisfied with your Natural Wellness product purchase, you may return it within 14 days (2 weeks) of the purchase date for a refund minus a 30% restocking fee.

Returns and Restocking Fee:

Upon receipt and inspection of the returned product, we will issue a refund, minus a 30% restocking fee, to the original payment method. Refunds will be processed within 3- 5 business days after the return has been received and inspected. NO Return on Damaged products, or custom orders – which includes orders placed specifically for your store shelves.

Product Condition:

Returned products must be in their original, unopened packaging, with all tags and accessories intact. Damaged or altered products will not be accepted for returns.


Shipping and handling fees are non-refundable. Products purchased during a promotion or sale period are not eligible for refunds but may qualify for an exchange or store credit.

Also Excluding the Wholesale program.

We are confident in the quality of our Natural Wellness products and hope you enjoy the benefits they bring to your life. If you have any questions or concerns, please do not hesitate to contact us at jamdesigns2018@gmail.com.